Lowongan Kerja Posisi Front Office Manager di Sheraton Hotels & Resorts

  • Loker diposting 1 tahun yang lalu

Segera dibutuhkan!! lapangan pekerjaan dengan sistem full time untuk posisi Front Office Manager di kantor Sheraton Hotels & Resorts untuk kota/kab Belitung, Jawa Tengah atau sekitarnya.

Kemampuan yang perusaahan butuhkan ialah Hotel/Restoran & Hotel/Pariwisata serta orang yang jujur dan disiplin.

PT ini tidak memiliki kualifikasi yang tersendiri terhadap calon pelamar sehingga kamu dapat mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.

Upah yang perusahaan kami berikan cukup lumayan menurut dari kemampuan karyawan. Minimum upah yang kami berikan adalah UMR/UMP daerah masing-masing. Tapi itu semua dapat berubah menurut dari keputusan HRD.

Info Loker

Perusahaan Sheraton Hotels & Resorts
Posisi Front Office Manager
Tempat Belitung, Jawa Tengah
Tingkatan Kerja Tidak Terspesifikasi
Kualifikasi Tidak terspesifikasi
Jenis Pekerjaan Full Time
Spesialisasi Dibutuhkan Hotel/Pariwisata, Hotel/Restoran
Gaji Min Rp. 1.800.000
Gaji Max Rp. 5.500.000

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Alamat Lengkap

Provinsi Belitung
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Provinsi Jawa Tengah
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Keuntungan Kerja

  • Mendapat pengalaman kerja
  • Bonus jika lembur
  • Diajari terlebih dahulu

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

Sheraton Hotels & Resorts merupakan salah satu jaringan hotel terbaik di dunia yang telah berdiri tahun 1937 di Maryland, Amerika Serikat. Berbagai layanan sudah disesuaikan dengan standar yang tinggi. Bergabung dengan program loyalty STARWOOD Preferred Guest, merupakan deretan kelebihan yang dimiliki oleh Sheraton. Jaringan hotel Sheraton tersebar di lebih dari 80 negara di seluruh dunia dengan lebih dari 4.00 kamar. Misi utama dari Sheraton adalah untuk memberikan layanan dan kenyamanan bagi para tamu-tamu mereka. Mereka berusaha menciptakan suasana ramah dan nyaman yang cocok dengan harapan. Sheraton adalah salah satu pilihan terbaik yang bisa dipilih untuk berlibur, bersantai, bertemu dengan kerabat dan jika Anda ingin menikmati masa biya keluarga.

Info Perusahaan

  • Industri:
Loker ini cocok untuk anda yang tinggal di provinsi: Belitung, Jawa Tengah

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