Lowongan Kerja Ubud Posisi Front Office Manager di HQ Coworking

Info Loker

Perusahaan	HQ Coworking
Posisi	Front Office Manager
Tempat	Ubud
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 4.075.000
Gaji Max	Rp. 5.075.000

Position Overview:
As the Front Office Manager, you will be responsible for overseeing the daily operations of the front office, managing guest check-ins and check-outs, and ensuring the highest standards of guest service are met. You will work closely with all departments to ensure smooth operations and optimal guest satisfaction. This role also requires the ability to effectively manage and train a team, ensuring excellent performance and a positive team environment.

Key Responsibilities:

• Oversee daily front office operations, including guest check-in/check-out, reservations, and guest services.
• Ensure the front office team provides exceptional service to all guests.
• Manage and optimize hotel systems (PMS, booking engines, etc.), ensuring smooth integration with online agencies and platforms.
• Train, develop, and lead the front office team, ensuring they understand processes and deliver exceptional service.
• Communicate effectively with both internal and external stakeholders, ensuring a high level of guest satisfaction.
• Monitor guest feedback and address any concerns to maintain the hotel’s reputation.
• Ensure accurate and timely reporting of front office activities and guest transactions.
• Collaborate with other departments to enhance overall hotel operations.

Requirements:
Experience: Minimum of 1-3 years experience in a Front Office Management role in a hotel environment.
Technical Skills: Proven experience with hotel systems (Property Management System – PMS), online travel agencies (OTAs), and booking engines.
Language Skills: Must be fluent in English (spoken and written).
Leadership Skills: Strong ability to lead, motivate, and train a team of front office staff.
Communication: Exceptional communication skills, both verbal and written. Ability to handle guest inquiries and resolve issues efficiently.
Service Mindset: A customer-oriented mindset with the ability to maintain high standards of guest service in a fast-paced environment.
Team Collaboration: Ability to work well with other departments, including housekeeping, maintenance, and F&B.
 

Key Competencies:

• Strong problem-solving abilities.
• Attention to detail and excellent organizational skills.
• Proactive and able to work independently.
• Ability to work under pressure and maintain composure.
   

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