Lowongan Kerja Bali Posisi Front Office Executive – Luxury Villas di PT Talenta Eksekutif Asia (Matcha Talent)

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Perusahaan	PT Talenta Eksekutif Asia (Matcha Talent)
Posisi	Front Office Executive - Luxury Villas
Tempat	Bali
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kantor Depan & Tamu (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

About the Company

Our client is a brand-new luxury villa complex established in 2024. Nestled in the heart of Pererenan, Canggu, Bali’s newest upscale town and one of the island’s fastest-growing lifestyle destinations, it features 12 exclusive loft villas with a modern, sophisticated design.

The property offers a unique blend of privacy, comfort, and personalized service in a serene coastal setting, making it a standout choice for international travelers and discerning long-stay guests. With a strong focus on guest experience, attention to detail, and premium hospitality standards, the team culture emphasizes personal responsibility, initiative, and teamwork.

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Role Overview

The Front Office Executive will be responsible for managing front office operations, reservations, and supporting revenue optimization in a luxury villa environment.

This role ensures smooth guest check-in/check-out, accurate reservations, and outstanding guest satisfaction, while also driving opportunities to maximize revenue through OTA management, upselling, and efficient occupancy management.

The person will coordinate with operational teams and act as the point of contact in the absence of the Operational Manager. Joining means being part of a boutique hospitality brand that values excellence, flexibility, and a genuine passion for creating unforgettable guest experiences.

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Key Responsibilities

• Front Office & Guest Relations

  • Handle check-in and check-out procedures in line with SOP.

  • Provide information about villa facilities, services, and the local area.

  • Handle guest inquiries, requests, and complaints, ensuring a seamless guest experience.

  • Conduct room checklists prior to check-in to ensure readiness.

  • Ensure guest satisfaction throughout the stay and at check-out.

• Reservations, Revenue & Administration

  • Manage reservations via OTA platforms, social media, WhatsApp, and phone.

  • Monitor OTA channels, rates, and availability to optimize revenue and occupancy.

  • Implement upselling opportunities to maximize guest spend.

  • Maintain accurate guest records, administration, data entry, filing, and reporting.

  • Oversee billing, payments, petty cash, and basic accounting reports.

  • Prepare and maintain operational schedules and purchase orders.

• Team Coordination & Operations

  • Coordinate with housekeeping, cleaners, and other departments to meet guest needs.

  • Maintain a neat, organized, and professional front desk area.

  • Cover operational duties in the absence of the Operational Manager.

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Job Requirements

• Degree in Hospitality Management or a related field preferred.

• Experience:

  • Minimum 2 years in a similar role, e.g. Front Office, Front Desk, Reception, Reservation, Guest Relations, within hotel or villa operations.

  • Proven experience in front office, reservations, guest services, and revenue management/OTA handling.

• Language Skills: Strong verbal communication skills, and professional English proficiencies. 

• Skills & Competencies:

  • Strong work ethic with excellent computer, administrative, and multitasking skills.

  • Effective communication (verbal and written) and interpersonal ability.

  • Capable of working under pressure, independently, and as part of a team.

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Why Join Us?

• Be part of a brand-new luxury villa in one of Bali’s fastest-growing lifestyle destinations

• Work in a boutique team culture that values initiative, teamwork, and excellence

• Contribute to delivering personalized service and creating unforgettable guest stays

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Key Selling Points

• Act as a point of contact in the absence of the Operations Manager

• Coordinate across teams to deliver exceptional guest satisfaction

• Gain experience in a luxury villa environment with growth potential in boutique hospitality

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About MatchaTalent:
MatchaTalent is a next-gen recruitment platform connecting exceptional talent with leading companies across industries. We’re here to challenge the exclusivity of traditional recruitment firms that often compromise speed and match quality for profit. Our mission is to build a more inclusive, scalable, and tech-enabled hiring ecosystem.

Think of Matcha Talent as the Airbnb | Grab | Gojek of recruitment—empowering professionals and firms to collaborate, source top candidates, and deliver outstanding results globally.

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