Lowongan Kerja Nusa Penida Posisi Front Desk Supervisor di Lazia Cornerhills Villa

Responsibilities:

• Guest Services: Oversee all front desk operations, including guest check-in/check-out, reservations, and inquiries, ensuring a seamless and personalized experience for every guest.
• Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure exceptional service delivery and guest satisfaction.
• Communication: Serve as the primary point of contact for guests, addressing their needs, concerns, and special requests promptly and professionally.
• Administrative Tasks: Maintain accurate guest records, handle cash transactions, and perform other administrative duties as required to support front desk operations.
• Problem Resolution: Handle guest complaints and resolve issues effectively to ensure a positive guest experience and maintain the villa’s reputation for excellence.
• Collaboration: Coordinate with other departments, such as housekeeping and maintenance, to ensure smooth communication and efficient resolution of guest-related issues.