Lowongan Kerja Kalimantan Timur Posisi Front Desk Agent di Hotel Mercure Jakarta Simatupang

Job Description

·        Welcomes guests as soon as they arrive with due care and attention

·        Helps encourage customer loyalty by developing friendly, personalised relationships

·        Anticipates guests’ needs and takes them into consideration

·        Handles any guest complaints and/or remarks; provides a response as soon as possible

·        Helps bring certain brand concepts to life on a day-to-day basis (all the keys to the city, A/Club, etc)

·        Respects the reservation commitments in full Conveys the hotel’s image

·        Carries out all operations concerning guest arrival and departure in compliance with internal procedures

·        Informs guests about the formalities, any special conditions relating to their stay and the services available

·         Handles phone calls

·         Applies the procedures of internal audit

·        Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team

·        Ensures that all guest documentation is up-to-date and available

·        Makes the update of the information contained in the lectern and e-lectern