Lowongan Kerja Jakarta Pusat Posisi Floor Manager di PT En Prima Food And Beverage

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Perusahaan	PT En Prima Food And Beverage
Posisi	Floor Manager
Tempat	Jakarta Pusat
Jenis Pekerjaan	Kontrak/Temporer
Spesialisasi Dibutuhkan	Manajemen (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Key Responsibilities:

A. Team Supervision & Leadership

• Supervise, motivate, and manage floor staff.

• Train new employees and provide continuous training to ensure quality service.

• Conduct performance evaluations, provide feedback, and handle any disciplinary issues.

• Schedule shifts and manage staffing levels to meet business demands.

B. Customer Service & Satisfaction

• Ensure high standards of customer service and address customer complaints or issues in a timely and professional manner.

• Lead by example to create a welcoming atmosphere for customers.

• Monitor customer feedback to ensure ongoing satisfaction and improvements.

C. Inventory & Merchandising

• Oversee product displays and ensure products are properly stocked, arranged, and presented.

• Monitor inventory levels and ensure items are reordered or restocked as necessary.

• Conduct regular stock checks and assist in inventory management.

D. Operational Management

• Ensure the smooth operation of the floor by monitoring workflow and addressing any operational issues.

• Enforce safety, health, and sanitation regulations (particularly in hospitality settings).

• Handle cash, process transactions, and oversee the cash register operations as needed.

• Ensure all policies and procedures are followed by the staff.

E. Sales & Performance Goals

• Track sales performance and work to meet or exceed sales targets.

• Analyze sales data to identify trends and suggest improvements.

• Develop strategies to increase sales and improve customer retention.

F. Communication

• Act as a liaison between staff and upper management to relay important information.

• Ensure proper communication within the team for daily operations and objectives.

• Report any operational issues or customer concerns to senior management.

Skills and Qualifications:

• Experience: At least 2-3 years of experience in retail, hospitality, or a related customer-facing field.

• Leadership Skills: Ability to lead and inspire a team of staff, providing direction and motivation.

• Customer Service: Excellent interpersonal and communication skills to handle customer needs effectively.

• Problem-Solving: Ability to think quickly and resolve issues promptly, especially in high-pressure situations.

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