Lowongan Kerja North Kuta Posisi Floor Captain di EARTH ISLAND

Info Loker

Perusahaan	EARTH ISLAND
Posisi	Floor Captain
Tempat	North Kuta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelayan (Hospitaliti & Pariwisata)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Summary:

The Floor Captain is responsible for overseeing the daily operations of the restaurant’s dining area to ensure an exceptional guest experience. This role includes supervising the floor staff, coordinating service, maintaining high standards of hospitality, and handling any guest inquiries or complaints promptly and professionally.

Key Responsibilities:

1. Supervise and Lead the Floor Team:

   • Coordinate and manage floor staff, including servers, hosts, and bussers, to ensure efficient service.
   • Conduct briefings and allocate tasks to staff before service hours.
   • Provide training, guidance, and support to new and existing team members to maintain high service standards.

2. Ensure Excellent Customer Service:

   • Greet guests, ensure their needs are met, and respond to special requests or complaints in a courteous and efficient manner.
   • Monitor table turnover and guest satisfaction, ensuring a pleasant dining experience for all guests.
   • Handle any guest inquiries, complaints, or issues promptly and effectively.

3. Maintain Floor Operations:

   • Ensure the dining area is clean, organized, and properly set up for service, including table settings and seating arrangements.
   • Coordinate with the kitchen and bar staff to ensure smooth communication and timely delivery of food and beverages.
   • Monitor inventory levels of supplies, such as napkins, cutlery, and glassware, and report any shortages to management.

4. Upselling and Revenue Management:

   • Encourage upselling of menu items, daily specials, and promotions to enhance guest experience and maximize revenue.
   • Assist with monitoring and achieving sales targets, and implementing strategies to improve average check value.

5. Safety and Compliance:

   • Ensure compliance with health, safety, and sanitation regulations.
   • Address any safety or security issues promptly and escalate to management when necessary.
   • Conduct regular inspections of the dining area to ensure compliance with health and safety standards.

6. Administrative Duties:

   • Assist in scheduling and maintaining staff rosters.
   • Prepare and submit daily reports on service performance, customer feedback, and any issues encountered.
   • Participate in regular meetings with management to discuss service improvements and staff performance.

Qualifications:

• Previous experience in a supervisory role in a restaurant or hospitality environment.
• Strong leadership and communication skills.
• Excellent customer service skills with a focus on guest satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food and beverage service standards and health regulations.

Persyaratan minimum:

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang
  • Selasa: Pagi, Siang
  • Rabu: Pagi, Siang
  • Kamis: Pagi, Siang
  • Jum’at: Pagi, Siang
  • Sabtu: Pagi, Siang
  • Minggu: Pagi, Siang
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

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Deskripsi Perusahaan

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