Lowongan Kerja Jakarta Raya Posisi Financial Transaction Officer di Standard Chartered Bank

The Role Responsibilities

Process CPBB payment /transaction covering Internal Transfer, Standing Instruction, Deal Deposit, Account Restrain, CCPL transaction, Transfer Out for Internal Servicing and Transacting Department, Local Clearing Cheque transaction including maintaining DHN (Black List) and the appropriate recording of these transactions in the accounting and transaction processing systems.

Monitors the performance of operations across products through key metrics such as – volumes, productivity, accuracy, service levels, losses/lapses, issues and Operations Risk Framework (ORF).

Ensure full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.

Strategy

• Development and implementation of end-to-end Servicing and Transacting service delivery strategy, working with Head of Servicing and Transacting, and Country Business Heads.
• Develop ‘efficiency and effectiveness’ strategy in off-shoring and / or near shoring and reduction of manual work to improve service delivery capability in the Country.
• Develop client related service strategies to enhance revenue potential and improve utilisation of current service provisions, e.g. e-Channels partnering with Client Segment Heads and Country Business Heads.
• Involve and play pivotal role in investment decisions and PAR authorisations.

Business

• Provide support to the Servicing and Transacting the provisioning of Operations capabilities on the ground.
• Drive overall the Servicing and Transacting performance as a part of the responsibilities of the Country Management Team member.
• Work with the Servicing and Transacting and Country COO and Country Business Heads in enhancing client experience vide changes and introduction of new processes to enhance revenue potential.
• Provide steer in Operations front in major Business driven projects to ensure minimum manual hand-off processes with good service metrics (transaction accuracy and turnaround times).
• Ensure adequate capacity plans in place to meet business growth.

Processes

• Implement policies and procedures for the Country with guidance from Group policies and procedures for Operations, working with Head Servicing and Transacting, and Country COO and and Business Heads.
• Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked.
• Ensure AML and sanctions activities are carried out at Operations as detailed in the various group guidelines.
• Drive continuous improvements in Productivity and Cost Efficiencies.
• Take accountability for all services supported by internal and external service providers.
• Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client / customer service collaborating with Country COO and Head of Servicing and Transacting.
• Working with the GSSCs, introduce best-practice into Country operations with view to standardise and automate as much as possible.
• Support Country COO and Business Heads to provide steer and support for acquisitions and divestment activities in country.
• Ensure appropriate governance of End User Computing Applications used by Servicing and Transacting.
• Ensure high security and protection of the Bank’s, Client information and assets.
• Ensure Operating Platforms (infrastructure and people) is in line with Global standards and local requirements to support current and anticipated business growth.
• Support Country COO to ensure Local data centre are managed as per the global / local regulatory standards.
• Support delivery of systems development activities for locally managed in country application, if applicable.

People and Talent

• Develop and embed a high performance culture and organisational mindset to drive continuous improvement to Servicing and Transacting services.
• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
• Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with client centricity in mind.
• Embed the Group’s values and code of conduct in Country Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Risk Management

• As a Business Operating Owner (“BOO”) of Servicing and Transacting in accordance with the Risk Management Framework.
• Support Country COO on adherence to Internal and External Sourcing Policies and Procedures related to Servicing and Transacting Operations.
• Effective management of Servicing and Transacting Operations risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Operational Risk Committees.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• As required, act as the first line risk owner under the Group’s risk management framework at the appropriate level.
• Ensure all necessary external legal and regulatory controls are in place from initial migration through service provisioning for Servicing and Transacting Operations.
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain within risk appetite.
• Responsible for business continuity planning for the country.
• Ensure risk metrics are actively reviewed along with the Risk and Control Function.
• Ensure risks associated with acquisition and integration activities are well documented and addressed.

Governance

• Support the Country COO to implement group policies and procedures in the country.
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Establish and maintain rigour in monitoring performance against budgets.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, remaining within risk appetite.
• Ensure periodic reviews are undertaken in Servicing and Transacting Operations, and other Outsource providers.
• Represent CPBB Operation in Business Operations Risk Committee meetings.
• Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all CPBB Operations staff.
• Fully accountable and own regulatory audit/inspections on Servicing and Transacting Operations teams in the Country.
• Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Conduct

• Provide leadership in Servicing and Transacting Operations teams to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.  Comply with relevant policies, processes and regulations, as part of the culture.  Lead by example by displaying exemplary conduct behaviours and take personal responsibility for:
  • the conduct of individuals in [country / business unit / function / team] ensuring behaviours set out in the Group Code of Conduct are followed.
  • [business / country / function] achieving the outcomes set out in the Conduct Principals and Pillars.
  • both direct and indirect / dotted line managers are individually accountable to proactively communicate, collaborate and agree on the conduct ratings of employees.
• Local regulator prescribed responsibilities.
• Support Country COO to work with local regulators on industry initiatives and provide thought leadership on market practices.

Sustainability Agenda

• Support Country COO to demonstrate the Bank’s promise to be Here for Good and drive team engagement through Corporate Social Responsibilities (“CSR”) and Diversity and Inclusion (“D&I”) activities organised in the Country.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Indonesia / CPBB Operation / Servicing and Transacting / Financial Transaction and Clearing team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

Internal Stakeholders – following individuals and their teams

• Non-Financial Transaction Liabilities
• Reconciliation and Documentation
• Operation Support and Settlement
• CCMU / Vendor Management
• CPBB Onboarding
• BRM – CPBB Operations
• CSG
• Voice and Virtual Management
• CPBB and Wealth Management Product
• Integrated Distribution
• CPBB and Wealth Segment team
• Credit Policy and Initiation
• Country and Business Finance and SBIM
• Legal and Compliance
• Customer Complaint Management
• Operation Management 
• RC Governance
• RC Collection
• Other business function and support
• Transaction banking
• IT

External Stakeholders

• Clients
• Central Bank
• Local regulators and other government departments / officials
• Industry partners, Banking Associations, etc

Other Responsibilities

• Embed Here for good and Group’s brand and values
• Perform other responsibilities assigned under Country, Business or Functional policies and procedures

Our Ideal Candidate

• Risk Management Certification (BSMR) level 2
• Competency Certification SPPUR level 5

Role Specific Technical Competencies

• Anti-money Laundering Policies and Procedures
• Audit and Compliance
• Banking Products and Services Development
• Check processing operations
• Branch Banking Systems
• Operations – back office
• Service Excellence
• Clearing and DHN Reporting
• Process improvement
• Change Management
• Problem Handling

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we: