Lowongan Kerja Yogyakarta Posisi Finance – Resolution Staff di PT Mindo Small Business Solutions

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Perusahaan	PT Mindo Small Business Solutions
Posisi	Finance - Resolution Staff
Tempat	Yogyakarta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Akuntansi & Pelaporan Finansial (Akuntansi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Responsibilities

• Correspond with clients regarding payment inquiries through email.

• Investigate and resolve payout-related issues in collaboration with other teams involved

• Review and validate supporting documents for payment complaints.

• Review damage claims submitted by clients and handle related correspondence.

• Submit claim issues to third-party insurance providers for property damage coverage.

• Monitor open cases and ensure timely resolution within agreed SLAs.

• Escalate complex issues to the PIC or Manager when necessary.

• Maintain accurate records and prepare reports for tracking resolutions.

• Communicate professionally with internal teams and external partners to ensure effective case closure.

Job Requirements

• Must possess at least a Diploma/Bachelor’s Degree, preferably in Economics/Accounting/ Finance

• Must be good in spoken and written English (will use English on a daily basis)

• Must be able to use Microsoft Excel and Google Apps for Work especially Google Docs and Google Sheets

• Willing to learn to use new software or tools (example: CRM)

• Accounting experience is a must

• Auditing experience is a must

• Experienced in the hospitality industry, bank or insurance company is a plus

• Must be willing to work on weekend shift (5 days of work, with 2 days off) and holidays when needed

• Good communication, strong analytical thinking, work well in a team, trustworthy, able to take initiative and work under pressure to meet deadlines

• Detail-oriented

• Critical thinking is essential for this position

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