Lowongan Kerja Jakarta Raya Posisi Field Tech Analyst – Windows And Mac Operating Systems di PT NTT Data Indonesia

Gambar PT NTT Data Indonesia Posisi Field Tech Analyst - Windows and Mac operating systems
  • Loker diposting 2 bulan yang lalu

Kami merilis lowongan pekerjaan dengan sistem full time untuk posisi Field Tech Analyst - Windows and Mac operating systems di perusahaan PT NTT Data Indonesia untuk daerah Jakarta Raya atau sekitarnya.

Kemampuan yang perusahaan kami inginkan adalah Meja Bantuan & Dukungan IT (Teknologi Informasi & Komunikasi) serta orang yang jujur dan disiplin.

PT ini tidak memiliki persyaratan minimal pendidikan/sertifikasi yang tersendiri terhadap pelamar pekerjaan sehingga anda dapat mencoba melamar ke perusahaan kami dengan memberikan CV atau portofolio anda.

Gaji yang perusahaan tawarkan cukup kompetitif tergantung dari pengalaman pekerja. Minimum upah yang kami berikan adalah Rp 2.000.000 - Rp 8.500.000.

Info Loker

Perusahaan PT NTT Data Indonesia
Posisi Field Tech Analyst - Windows And Mac Operating Systems
Tempat Jakarta Raya
Jenis Pekerjaan Full Time
Spesialisasi Dibutuhkan Dukungan IT (Teknologi Informasi & Komunikasi)
Gaji Min Rp. 2.000.000
Gaji Max Rp. 8.500.000

Date: Apr 3, 2025

Location:
Jakarta, JK, ID

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Company:
NTT DATA Services

Req ID: 314999 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst – Windows and Mac operating systems to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).

Responsibilities

  • Provide support on IT request and break-fix to NTT client’s employees in person and through phone calls, chats and emails.

    • Provision new users with hardware, software, and account setup.
    • Provide onsite and remote support for multiple locations.
    • Troubleshoot and resolve a variety of technical problems including networking.
  • Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
  • Respond quickly to cyber, malware alerts and location outages.
  • Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
  • Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
  • Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.
  • Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.
  • Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.
  • Work closely with event organizers to understand technical requirements and ensure all AV needs are met.
  • Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.
  • Provide hands-on support for networking devices and facilitating network upgrades.
  • Manage IT Rooms e.g. alerts etc
  • Support IT maintenance including power shutdown & DR.
  • Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
  • Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
  • Leverage Office 365 tools internally to boost engagement and efficiency within the support team.
  • Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.
  • Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.
  • Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.

Ticket Management

  • Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.
  • Ensure all tickets are resolved within the SLA.
  • Adhere to the ticketing process.

Escalation Management

  • Ensure that issues are call out on time using the correct channel.
  • Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.
  • Adhere to the escalation process.

Inventory Management

  • Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
  • Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.

Process & Policies

  • Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. 
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Segment:
Technical Support, Systems Analyst, Testing, Consulting, Technology

Alamat Lengkap

Provinsi DKI Jakarta
Kota Jakarta Raya
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Keuntungan Kerja

  • Peluang pengembangan karir dan pertumbuhan.
  • Penghasilan yang stabil dan gaji rutin.
  • Lingkungan kerja yang kolaboratif dan tim yang solid.

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

NTT Group is one of the 50 largest companies in the world, specializing in IT & Telecommunications with JPY10.3 trillion sales (FY2010).

NTT DATA is the IT solutions arm among major NTT Group companies, specializing in providing IT solutions and systems integration services.

Our domestic and overseas companies are working in concert to construct the necessary support structure as quickly as possible in our transition from our previous role as a systems creator into a genuine global business partner that is leading the way to international business success.

With globally proven best practices, NTT DATA Group provides its clients with world-class solutions. Our vast experience in end-to-end solutions for diverse industries, on many different platforms, allows us to deliver measurable results that meet or exceed every expectation. Thanks to our knowledge and expertise with proven onsite, offsite and offshore methodologies and execution processes, we have established our leadership in the marketplace.

Info Perusahaan

  • Industri: Komputer/Teknik Informatika (Perangkat Lunak)
  • No. Registrasi: NDID/HR-2020/3a
  • Ukuran Perusahaan: 51 - 200 pekerja
  • Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Career, Training & Development, Etc
Loker ini cocok untuk anda yang tinggal di provinsi: DKI Jakarta