Lowongan Kerja Jawa Barat Posisi Erp Support Manager di Perusahaan Dirahasiakan

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Perusahaan	Perusahaan Dirahasiakan
Posisi	Erp Support Manager
Tempat	Jawa Barat
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

To ensure the performance of one or several applications (from the “services catalogue” or on request) throughout their life cycle.

• Monitor incoming demands regarding applications and propose solutions in line with the overall system coherence, create service catalog and identify new services,
• Define and manage the support services and supervise the application functioning, optimizing the application development, and performance (from the “service catalog” or on request) and delivering service in accordance with established SLAs taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption,
• Translation of business needs into processes and IT evolutions
• Identification and design of functional requirements based on business needs
• Representation of requirements into Functional Diagrams (flow, relationships between elements, time…)
• Manage implementation/release projects and participate to the key steps of the implementation,
• Define and review KPIs, metrics and SLAs and oversee performance.
• Ensure the corrective, evolutionary and technical maintenance of the applications; coordinate the different interventions needed in order to deal with maintenance on level 2 and 3 issues; identify project risks and define action plans to mitigate; and manage escalations, crises and exceptional situations and define the emergency action plans,
• Produce documents and templates describing products, services, components or application to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way,
• Participate in the selection of external suppliers as well as the outsourced services contracted; understand and manage the vendor contracts (Technical, business and Legal aspects),
• Develop and maintain effective relationships and communication with internal users and/or external suppliers,
• Coordinate the internal/external human resources within his/her scope of responsibility,
• Ensure the development of expertise and know-how in his/her field of responsibility.

Job Requirements:

• Bachelor’s degree: bachelor’s degree in computer science or a related field.
• Working Experience: 5 years of experience designing and building scalable enterprise software.
• Technical skills: The applicant should possess technical skills that are relevant to the application(s) that they will be supporting. This may include programming languages, operating systems, databases: SAP ,Power BI, Microsoft SQL, Java, C++, Office 365.
• Communication skills: The applicant should have strong communication skills, including the ability to explain technical issues in non-technical terms.
• Problem-solving skills: The applicant should be able to analyze and diagnose issues, as well as develop and implement effective solutions.
• Customer service orientation: The applicant should have a customer service orientation, with the ability to provide excellent service and support to end-users.
• Teamwork: The applicant should be able to work collaboratively with others, as well as take initiative and work independently when necessary.
• Time management skills: The applicant should have strong time management skills, with the ability to prioritize tasks and manage their workload effectively.
• Attention to detail: The applicant should be able to identify and resolve issues quickly and accurately, while ensuring that all necessary steps are taken to prevent future issues.
• Adaptability: . The applicant should be able to adapt quickly to changing priorities, new technologies, and evolving business needs.
• Learning orientation: The applicant should be eager to learn new technologies and skills, and to continuously improve their knowledge and expertise.

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