Lowongan Kerja Jakarta Selatan Posisi Enterprise Helpdesk Officer di Sarana Menara Nusantara Tbk., PT

Info Loker

Perusahaan	Sarana Menara Nusantara Tbk., PT
Posisi	Enterprise Helpdesk Officer
Tempat	Jakarta Selatan
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sertifikat Professional
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Pelayanan, Teknikal & Bantuan Pelanggan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id

What You Will Do:

• Responsible for response service requests/incidents/problems/ inquiries reported/submitted by customers through telephone, email, or instant messaging (WhatsApp)
• Responsible to create Trouble Ticket is correct and responded within SLA time frame
• Responsible to do first-level troubleshooting
• Responsible to dispatch/ escalate each Trouble Ticket to the right department
• Ensure all Trouble Tickets handled
• Responsible to monitor each Trouble Ticket progress and updated to the customer
• Responsible for confirmation before closing Trouble Ticket and sending the Outage report to the customer
• Responsible to create periodic reports (daily/weekly/monthly)

What You Will Need:

• Having minimum 1 years experience in Helpdesk, Call Center or equivalent
• Minimum Diploma of IT, Telecommunication, or equivalent
• Good Knowledge background in IT and Telco Industry
• Good communication skills and analytical thinking
• A fast learner, able to work with the team, able to coordinate with related parties, and able to work multitask.
• Computer literate
• Having an associate/basic network certification like MTCNA, CCNA, etc
• Willing to work shifts
• Willing to contract 12 months

What We Offer:

• You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
• You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
• Competitive benefit and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Penglihatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)