Lowongan Kerja Jakarta Barat Posisi Dynamics 365 Technical Support Consultant di PT SAGLOBAL INDONESIA OPERATIONS

Info Loker

Perusahaan	PT SAGLOBAL INDONESIA OPERATIONS
Posisi	Dynamics 365 Technical Support Consultant
Tempat	Jakarta Barat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Dukungan IT (Teknologi Informasi & Komunikasi)

Who we are looking for

sa.global is looking for a Microsoft Dynamics 365 Technical Support Consultant with a minimum of 3 years of experience in Microsoft D365 F&O and D365 BC. They will be our primary contact for a list of Microsoft D365 F&O and D365 BC clients. They will be relied upon to manage all incoming support issues, triage, and work with other resources to resolve, as necessary. They will be relied upon to maintain issue status and communication on open issues with the client. Consultant will be an advocate for our clients within sa.global and Microsoft.

Responsibility areas:

• Ensure clients get a reasonable response to their request as per sa.global’s published support offering.
• Investigating cases and provide consulting services for multiple clients.
• Provide development support for customer requests and quoting for any custom work.
• Ensure recording and ongoing monitoring of all incoming request issues in the support system.
• Ensure timely responses to client requests for support, according to urgency of the issue.
• Assist clients with resolving issues.
• To escalate support requests as required.
• Report weekly to the Team Lead on the status of all issues.
• Prepare written technical specifications for modifications undertaken.
• Perform Testing and QA.
• Liaise with product vendors on any issues relevant for our customers or sa.global.
• Ensure the accuracy and consistency of information processed from within sa.global.
• Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard.
• Ensure sa.global standards, methodologies, and conventions are complied.
• Collaborate with our Global teams.
• Other tasks as deemed appropriate by the company.

Essential Criteria:

• Have practical Microsoft Dynamics 365 F&O and Dynamics 365 BC development exposure.
• Have excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
• Knowledge of underlying of Microsoft technologies (SQL, Data analysis, reporting services) desirable.
• Have ability to work in both a team environment and on an individual basis in a motivated manner.
• Positive attitude.
• Good documentation skills.
• Excellent communication and analytical skills.
• Excellent written and spoken in English.
• Willingness to learn and be challenged.
• Good presentation and training skills.
• Enthusiasm to help Customers succeed.
• Constant motivation for learning and development, diligence and responsible attitude.
• Ability to resolve problems independently using an analytical approach.
• Ability to focus on achieving results.
• Ability to deal with clients in a professional manner.
• Business processes knowledge of multiple industries is a plus.
• Bachelor’s or advanced degree in business-related field (preferred).

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Konsultasi (IT, Ilmu Pengetahuan, Teknis & Teknikal)
• Ukuran Perusahaan: 1- 50 pekerja
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)
• Lokasi: Slipi