Lowongan Kerja Sumatera Selatan Posisi Director Of Operations di Sheraton Bali Kuta Resort
- Loker diposting 6 bulan yang lalu
Telah dibuka lapangan pekerjaan dengan sistem full time untuk posisi Director of Operations di kantor Sheraton Bali Kuta Resort untuk domisili Sumatera Selatan atau sekitarnya.
Skill yang perusaahan inginkan ialah serta orang yang jujur, amanah, disiplin, dan bertanggung jawab.
Perusahaan kami tidak memiliki kualifikasi yang khusus terhadap calon pelamar sehingga anda bisa mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.
Gaji yang kami tawarkan cukup kompetitif tergantung dari pengalaman pekerja. Minimal upah yang kami tawarkan adalah Rp 2.000.000 - Rp 8.500.000.
Info Loker
Perusahaan | Sheraton Bali Kuta Resort |
Posisi | Director Of Operations |
Tempat | Sumatera Selatan |
Jenis Pekerjaan | Full Time |
Spesialisasi Dibutuhkan | |
Gaji Min | Rp. 2.000.000 |
Gaji Max | Rp. 8.500.000 |
JOB SUMMARY
Functions as the strategic business leader of the property’s Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Managing Revenue Goals
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Alamat Lengkap
Provinsi | Sumatera Selatan |
Map | Google Map |
Keuntungan Kerja
- Gaji yang stabil dan penghasilan rutin.
- Peluang pengembangan karir dan pelatihan.
- Lingkungan kerja yang kolaboratif.
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.
Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
Immerse yourself in a beach lover’s paradise at Sheraton Bali Kuta Resort. Located in downtown Kuta, Bali, our hotel adjoins the Beachwalk mall with 200 luxury shops and a cineplex. Stroll to Kuta Beach where the sandy shore is lined with coconut trees. Indulge in a body treatment at Shine Spa for Sheraton™. Take a dip in our outdoor infinity pool. Stay connected here in Kuta, with computer workstations in our lobby. Maintain your gym routine at Sheraton Fitness®. Dine at Feast®, our contemporary all-day dining venue, or choose Italian cuisine at Bene Italian Kitchen. Sip cocktails or afternoon tea with ocean views in The Lounge. Select from among 203 hotel rooms or suites featuring our Sheraton Signature Sleep Experience. All rooms offer private balconies – many with Indian Ocean views. Explore Kuta, Bali, with ease from our resort. The beach, the ocean, the treasures of Bali and our signature service await you at our 5-star Kuta resort.
Info Perusahaan
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