Lowongan Kerja Bandung Posisi Digital Customer Relationship Management Analyst di Company Confidential

Info Loker

Perusahaan	Company Confidential
Posisi	Digital Customer Relationship Management Analyst
Tempat	Bandung
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Matematika, Statistik & Teknik Informasi (Sains & Teknologi)
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

?? About Us

Torch is a rapidly growing startup company in the Fashion & Apparel Industry, specializing as a local brand enabler. Founded in 2015 by Ben Wirawan and Hanafi Salman, Torch aims to provide innovative and practical travel products, including bags and accessories, to solve common challenges faced by travelers. With functional features, stylish designs, and lightweight yet durable materials, Torch not only fulfills travel needs but also extends its reach to everyday activities such as urban commuting, studying, and work, offering convenience and problem-solving solutions. 

?Salary

Very competitive

? Job Role

• Data Analysis: Analyze customer data from digital channels, including website interactions, email campaigns, social media engagement, and more, to identify patterns, trends, and insights
• Customer Segmentation: Segment the customer base based on various attributes and behaviors to enable targeted and personalized communication strategies
• Performance Tracking: Monitor and evaluate the performance of digital CRM initiatives, such as email campaigns, loyalty programs, and personalized offers, using key performance indicators (KPIs)
• Insight Generation: Provide actionable insights to inform decision-making and improve the effectiveness of digital CRM strategies
• A/B Testing: Plan and execute A/B tests to measure the impact of different strategies and optimize customer engagement efforts
• Reporting: Create and present regular reports on digital CRM performance, highlighting successes, challenges, and opportunities for improvement
• Data Visualization: Utilize data visualization tools to present complex information clearly and comprehensively to stakeholders
• Collaboration: Collaborate with cross-functional teams, including marketing, e-commerce, and IT, to align CRM strategies and data analysis efforts
• Data Privacy Compliance: Ensure compliance with data protection regulations and best practices in handling customer data

⛩️ Requirements

• Educational Background: A bachelor’s degree in data analytics, marketing, business, statistics, or a related field. Additional coursework or certifications in data analysis and CRM tools can be advantageous
• Experience: Prior experience in data analysis, digital marketing, CRM, or related roles within the fashion retail industry is preferred
• Analytical Skills: Strong analytical skills to process and interpret customer data, identify trends, and draw actionable insights
• Data Management: Proficiency in managing and manipulating large datasets using software such as Excel, SQL, or data analytics platforms
• Digital CRM Tools: Familiarity with digital CRM tools, such as customer segmentation platforms, email marketing software, and data analytics platforms
• Statistical Knowledge: Basic understanding of statistical concepts for analyzing customer behavior and drawing valid conclusions from data
• Communication Skills: Effective written and verbal communication skills to convey insights and recommendations to non-technical stakeholders
• Problem-solving: Strong problem-solving skills to address data-related challenges and identify opportunities for optimization
• Attention to Detail: Meticulous attention to detail to ensure accurate data analysis and reporting
• Technical Proficiency: Comfort with using data analysis and visualization tools, such as Excel, Tableau, Power BI, or others
• Adaptability: Adapting to changing digital marketing trends, consumer behaviors, and technological advancements
• Team Player: Willingness to collaborate with cross-functional teams and align data analysis efforts with broader business goals
• Passion for Fashion: An interest in and understanding of the fashion industry can be beneficial for contextualizing data insights

? Perks

• THR / Bonus system
• Casual Dress Code
• Competitive Salary
• Paid Sick Days
• Paid Maternity / Paternity Leave
• Employee Discounts

Skills

• Data Visualization
• Microsoft Excel
• Data Analysis

Culture

Check out more here – https://talent.usedeall.com/

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Makanan & Minuman/Katering/Restoran
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 21 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Bisnis (contoh: Kemeja)
• Lokasi: Dukuh Kupang