Lowongan Kerja Jakarta Selatan Posisi Desk Collection, Customer Service, Credit Analyst di PT Vision Era Indonesia

Info Loker

Perusahaan	PT Vision Era Indonesia
Posisi	Desk Collection, Customer Service, Credit Analyst
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Kredit (Perbankan & Layanan Finansial)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Desk Collection

Qualifications:

• Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor’s Degree is highly preferred.

• At least 6 months of working experience as a Desk Collection in banking, financial institutions, or P2P Lending (is a plus).

• Strong skills in communication, collection, negotiation, and customer data management.

• Familiar with collection strategies and creative in negotiating payment schemes and methods.

• Able to work under pressure, detail-oriented, and target-driven.

• Possession of an AFPI Desk Collection Certification is a strong advantage / preferred qualification.

Job Responsibilities:

• Call customers before due dates as a payment reminder.

• Conduct daily collection calls for unpaid installments.

• Contact overdue customers after due dates for payment collection.

• Maximize collection effectiveness by obtaining payment commitments.

• Assist customers with payment services and provide explanations regarding financial services.

• Maintain good relationships with customers.

• Perform administrative tasks related to collection activities.

• Ensure confidentiality of documents and customer data.

Customer Service

Responsibilities:

• Handle inbound calls and live chat (complaints, inquiries, and other requests) with prompt and accurate responses.

• Handle and gather confidential customer information according to data protection policies.

• Prepare daily activity and feedback reports for internal follow-up.

• Manage dispute resolution processes and assist customers in solving issues.

• Escalate unresolved issues to relevant internal teams.

Requirements:

• Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor’s Degree is highly preferred.

• At least 1 year of experience in a Call Center or Customer Service role (P2P Lending experience is a plus).

• Strong verbal communication and interpersonal skills.

• Proficiency in computer operation and administration.

• AFPI Customer Service Certification is preferred.

• Detail-oriented, patient, and customer-focused, with the ability to work well in a team.

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Credit Analyst – P2P Lending

Responsibilities:

• Examine prospective borrower documentation to ensure accuracy and completeness.

• Verify that potential borrowers repay loans according to the agreed terms.

• Prepare reports to support the evaluation of potential borrowers.

• Decide whether the loan application should be approved or rejected.

• Ensure all procedures comply with relevant regulations.

Qualifications:

·       Minimum education: Senior High School (SMA/SMK) or equivalent. Bachelor’s Degree is highly preferred.

• Minimum 1 year of working experience as a Credit Analyst or in a related role (P2P Lending experience is a plus).

• Strong ability to analyze and verify data accurately.

• Excellent communication and interpersonal skills.

• Able to work under pressure and meet company targets.

• Capable of working independently as well as in a team.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

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