Lowongan Kerja Tangerang District Posisi Cx Specialist di Antikode

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Perusahaan	Antikode
Posisi	Cx Specialist
Tempat	Tangerang District
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen & Pengembangan Produk (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job description & requirements

We’re looking for a team member in our fast-growing company as a Customer Experience Specialist. You’ll be responsible for handling any number of different types of projects, which may involve conducting research, brainstorming ideas, and creating strategies for clients.

Job Descriptions

• Embark on a journey to craft targets and metrics tied to the customer experience, intricately woven into our product development strategy.
• Unearth untapped opportunities for product evolution by delving into user needs, market dynamics, and the ever-evolving competitive landscape.
• Foster and uphold a visionary perspective on the holistic user experience, steering the course for our products and features through the lenses of human-centered design and usability best practices.
• Harmonize deliverables with overarching user experience strategies, orchestrating an optimal customer journey through every engagement and interaction within the app.
• Architect strategies for organizational enhancement, imbue touchpoints and channels with intentional design and propel improvements in Customer Experience (CX) service delivery.
• Advocate for customer needs internally, rallying pertinent resources to amplify our impact on customers to unprecedented levels.
• Cultivate cross-functional initiatives that transcend conventional boundaries, enhancing the overall customer experience and fostering greater satisfaction and loyalty among our esteemed clientele.
• Oversee the intricate process of harvesting customer feedback from myriad channels, meticulously scrutinizing reports to distill invaluable insights.
• Navigate the intricate process of crafting reports analyzing customer feedback, and transmuting key takeaways into actionable plans for corrective measures.

Job Requirements

• Bachelor’s Degree with a specialization in Design, IT/Technology, or Business.
• Accumulate 4-5+ years of pertinent experience in consulting/tech, with a bonus for prior involvement in a CX consultancy firm.
• Exhibit leadership prowess with a track record of nurturing and guiding CX/UX teams in both project work and professional development.
• Possess experience in CX Strategic thinking and mastery of experience design principles.
• Demonstrate proficiency in creative methodologies and intricate design workflows, encompassing everything from facilitating workshops to low-to-high prototyping and user testing.
• Cultivate a product-centric mindset, directing focus towards digital CX and aiding product and design teams in uncovering and delivering novel opportunities.
• Showcase robust communication skills across written, analytical, presentation, and verbal domains, fluently maneuvering in both English and Bahasa Indonesia.

Skills

• Customer Experience
• User Experience (UX)
• User Research
• Leadership
• Communications

Culture

Working in Antikode is fun and challenging at the same time in a homey environment. We’re working on interesting projects from multiple clients in various industries such as:

Lifestyle / F&B: 

McDonald’s Indonesia, Ismaya Group, Union Group, Biko Group, Plataran Group, Ateria, Legit, Burgreens, Chatime, etc.

Retail: 

Compass, Makeover, Alfamart, MAP Club, etc.

Entertainment: 

Disney+, RANS, KUY!, etc.

Banking: 

BCA, Mandiri, OCBC NISP, CIMB Niaga, BTPN Jenius, BRI, BNI, UOB, etc.

Telco:

XL, Telkomsel, AXIS, Indosat, etc.

Insurance: 

FWD, Avrist, Prudential, Tokio Marine, Dompet Aman, etc.

NFT Projects: 

Avarik Saga, Shark Outlaw Squad, Monaverse, Karafuru, Mindblowon, etc.

So continuous learning & exploration will be the heart of how we work and grow in Antikode.

You’ll also get

• Competitive salary & yearly bonus
• 13″ MacBook Air / Pro
• Health benefits (BPJS, Private Insurance, Telemedicine, Optical & Dental)
• Continuous personal improvement
• Cat & dog-friendly office
• Up to 15 days of leave
• Homey working space & casual environment
• Monthly fun activities
• Cross companies gathering (with Eatlah, SOSJ, Bitte Design, and Monstore)

About the company
Antikode is a UI/UX design and development company that aims to help clients from small-medium businesses to big brands from various industries to create their website and mobile apps user experiences from the design to the development.

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