Lowongan Kerja Jakarta Raya Posisi Customer Support Specialist di Refocus Limited

Info Loker

Perusahaan	Refocus Limited
Posisi	Customer Support Specialist
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Kesehatan, Praktisi/Asisten Medis
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

Refocus — where the future is born!

Refocus is a global EdTech company

We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the Asia region.

The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.

We dream big. We go global.

Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve.

We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale.

Do you have a fire in your heart as strong as ours is?

Is the answer is YES you should apply for our position.

What you will do:

• Communicate with students via telephone, chat, and email by responding to the customer support mailbox and Discord tickets in answering questions, addressing concerns, and educating students on the scope of our services as well as the structure of our educational process
• Ensure that tickets and emails are responded to within 1-2 hours during set business hours
• Perform detailed research into problems at all stages of the student’s learning process and provide answers and solutions to students’ questions/concerns
• Ensure that necessary student information are saved into the database, including a student’s contact information, special instructions, issues, and/or complaints through a tracker accessible by the team
• Create weekly/monthly reports identifying existing issues faced by customer service thereby quantifying the problems that need fixing
• Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
• Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
• Establish and maintain a highly professional and courteous client interaction environment

What we expect from you:

• You love communicating with people
• You enjoy helping people and providing the best service to them
• You have 3+ years of experience working as a community/customer success/customer support specialist
• You have experience with customer support on chats/emails/phone
• You know how to measure your work in terms of metrics
• English B2 and above

What we offer:

• Competitive salary (starts from 10 400 000 IDR)
• Free access to all Refocus educational programs
• Working days are 5/2 (morning, day and night shifts)
• Flexible working hours
• 100% work from home
• Career growth and internal promotion opportunities via a fast-paced development plan;
• Official employment with government-mandated benefits.

Your journey map before employment: Video interview  → Case study → Final interview with co-founder or Community Lead → Job offer!

Skills

• Customer Acquisition
• Customer Development
• Customer Experience
• Customer Service
• Customer Relationship Management

Culture

We dream big. We go global.

Imagine an environment where there is no bureaucracy, no corporative routine. Human-oriented atmosphere where passion fuels people — this is Refocus.

What is our passion? Education. We believe that this is the lever which changes the world. We’ve aimed at no less than educating 1 000 *** students in 5 years.

Education is the remedy for poverty, hopelessness and despair.

This is our strong belief. And we do our best to make education:

• available and adaptive;
• up to date and in-demand;
• interesting and engaging. 

Do you have a fire in your heart as strong as ours is?

Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve.

We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale.

Get Refocused!

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