Lowongan Kerja Jakarta Raya Posisi Customer Support Specialist di PT. Guardia Teknologi Indonesia

Info Loker

Perusahaan	PT. Guardia Teknologi Indonesia
Posisi	Customer Support Specialist
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Kesehatan, Praktisi/Asisten Medis
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want join us as a Customer Support Specialist

Job Description:

• Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
• Resolve technical issues including debugging customer sites to aid in problem resolution
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing company products inside and out so that you can answer customer questions.
• Update the company’s internal ticketing system   with information on technical issues and discussions or useful feedback from   customers  
• Follow up customers to ensure that their problems   are resolved   

Qualifications:

• Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
• Good proficiency  in MS Office (Word, Excel, Powerpoint)
• Willing to work in night shift and weekend as needed
• The capacity to work well within a team.
• Attention to detail and logical thinking.
• The capacity to clearly explain a technical problem to a customer.
• Posses excellent problem-solving skills.

Skills

• E-commerce
• Support
• Customer Experience
• Customer Service
• Technical Support
• Microsoft Excel

Culture

*********** is a fast growing startup specializing in omni-channel solution Our company culture is a fast moving company. 

We are a small team, but efficient and deliver!

Compensation: BPJS Kesehatan, BPJS Ketenagakerjaan, THR, Quarterly Bonus Program, Laptop Ownership Program and Competitive salaries.

Family benefits: Paid maternity / paternity leave.

Lifestyle: Casual dress code, Flexible Working Hours, and Fun Workplace.

Progression: Career Path, Job Coaching & Consultation Session, and Professional development Facility.

Welfare: Health insurance (Manulife).

About the company
Jubelio is a cloud-based tool for consolidating customer orders from various marketplaces – provides a central platform for order management. Formerly known as Truztee.-

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 1- 50 pekerja
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)