Lowongan Kerja Jakarta Pusat Posisi Customer Support di PT Rock Heart Indonesia

Info Loker

Perusahaan	PT Rock Heart Indonesia
Posisi	Customer Support
Tempat	Jakarta Pusat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Persyaratan

• At least holds a bachelor’s degree
• Knowledgeable in MS Office (Word, Excel, PowerPoint)
• Good command of the English and Japanese language, both oral and written.
• Must have at least 2-3 years’ experience as Customer Support or similar position.
• Possess strong relationship management skills, ability to collaborate, and bring people together towards a shared outcome
• Passionate about high-quality work and continuous improvement in business procedures.
• Possess good comprehension and sharp analytical skills
• Be a team player and capable of meeting strict deadlines.
• Good record of attendance, interpersonal skills, and decision-making skills.

Tanggung Jawab

• Conduct account opening and verification procedures.
• Communicate directly with clients regarding account registration; promotion; and company services.
• Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.
• Accurately manage and resolve client issues
• Make decisions on handling customer complaints based on SOP
• Convey the conclusion of the complaint follow-up process to the client.
• Analyzing customer satisfaction surveys.
• Obliged to protect data and information related to customers, systems and everything related to the company
• Provide input and suggestions according to their respective fields, for the development and progress of the company
• Other ad hoc tasks to be assigned

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)