Lowongan Kerja Jakarta Raya Posisi Customer Support di PT Mid Solusi Nusantara

Info Loker

Perusahaan	PT Mid Solusi Nusantara
Posisi	Customer Support
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Kesehatan, Praktisi/Asisten Medis
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

Mekari is Indonesia’s no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, and owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Key responsibilities:

• Handle user inquiries and complaints through live chat/phone calls/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Monitor hard complaints and communicate with CS Team to reach out users and provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our Product, Sales, and Marketing teams
• Aware of SOP and Product Update

Requirements:

• 1 year of related working experience in Customer Support. 
• Hold bachelor’s degree in Accounting / Finance. Fresh graduates from Accounting / Finance are also welcome to apply
• Good Accounting knowledge is a must
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality
• Customer-oriented and cool-tempered

Required Skills

• Persuasion and Negotiation
• Email Support
• Chat Support
• Customer Service
• Typing
• Communication Skills
• Accounting
• Multitask

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up. 

Don’t forget to check our Recruitment FAQ at *************** [ENG] or *************** [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Skills

• Accounting
• Customer Service
• Negotiation

About the company
Mekari is an Indonesia-based software-as-a-service platform that provides a cloud-based HR and accounting software platform for SMEs in Indonesia.-

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• No. Registrasi: http://mekari.com
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Parkir, Penglihatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)