Lowongan Kerja Lamongan Posisi Customer Support – Lamongan – Wfo di PT. PERSOLKELLY Recruitment Indonesia

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Perusahaan	PT. PERSOLKELLY Recruitment Indonesia
Posisi	Customer Support - Lamongan - Wfo
Tempat	Lamongan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Lainnya (Manufaktur, Transportasi & Logistik)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

We’re looking for Customer Support (Export) for our client from a furniture manufacturer to serve as the main point of contact for export clients, ensuring smooth communication and coordination throughout the process. You will also handle the end-to-end customer support cycle, from order placement to after-sales service.

Responsibilities:

• Act as the primary contact point for export customers, maintaining good communication and professional relationships.

• Receive, process, and recap customer orders accurately and on time.

• Coordinate with internal teams (production, logistics, etc.) to ensure smooth order fulfillment.

• Handle and follow up on customer requests, order changes, and delivery schedules.

• Support negotiations related to orders, timelines, or minor commercial terms when required.

• Manage customer complaints professionally and provide effective solutions.

• Follow up on payments and support invoicing processes as needed.

• Provide after-sales support and ensure customer satisfaction.

Requirements:

• Fluent in English (spoken & written) and comfortable communicating with overseas customers.

• Proven experience in customer support, sales administration, or marketing support (preferably in export-related/furniture manufacturing industry).

• Strong attention to detail, with good time management and multitasking skills.

• Proficient in Microsoft Office tools.

• Able to work in a fast-paced environment.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Indonesia and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.co.id.  If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.”

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