Lowongan Kerja Jakarta Selatan Posisi Customer Support Agent di PT EQUDERO LAYANAN INDONESIA

Info Loker

Perusahaan	PT EQUDERO LAYANAN INDONESIA
Posisi	Customer Support Agent
Tempat	Jakarta Selatan
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 6.000.000
Gaji Max	Rp. 10.000.000

The role of the Customer Support Representative is to assist clients in all type of inquiries as fast and efficient as humanly possible, making sure all quality and business standards are met.

FIRST INTERVIEW WILL BE IN ENGLISH

Duties and Responsibilities*:

• Process applications for the opening of new client’s account.
• Amend existing client’s accounts.
• Provide support to clients and prospects, assist with all kind of requests received by email or live chat.
• Keep high satisfaction standards and exceed customer expectations.
• Resolve problems by applying established procedures.
• Educate customers in the company’s products and services
• Stay up-to-date with new features and product launches that happen very frequently.
• Suggest ideas to improve customer experience.
• Adapt fast to continuous changes and contribute to making them happen in a smooth way.
• Report bugs to developers and advocate clients’ needs and desires
• Share important news/updates with the next shift and keep track of the pending tickets.
• Provide feedback to the Team Lead.

*The Employee may be required to undertake additional or other duties and responsibilities within his/her capacity if the needs of the business so dictate, whether temporarily or permanently.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Lainnya
• Ukuran Perusahaan: 1- 50 pekerja
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Asuransi kesehatan, Parkir, Kasual (contoh: Kaos), Meals
• Lokasi: Sudirman