Lowongan Kerja Jakarta Raya Posisi Customer Succession Specialist di PT IIJ Global Solutions Indonesia

Info Loker

Perusahaan	PT IIJ Global Solutions Indonesia
Posisi	Customer Succession Specialist
Tempat	Jakarta Raya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 6.000.000
Gaji Max	Rp. 10.000.000

Criteria of candidates as below :

• Fluent in English
• Have a good Emotional Intelligence
• Can show empathy and Understand Customer Needs
• Excellent creative and critical thinking skills
• Strong communication and presentation skills
• Proactive
• Thorough and detailed in work.
• analytical thinking
• able to analyse big data.

Preferable :

• Minimum 2 years in software customer experience management
• Industry knowledge and experience.
• Experience managing accounts for a product that solves complex problems across many business units.
• Experience working with SaaS products.
• Enterprise account management experience.
• Ability to speak in Japanese.

Responsibility of Customer Succession Specialist will include :

• maintaining ongoing customer relationships and networking, implementing success programs, contributing to retention customer, onboarding, and training customer, and minimizing churn.
• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of [insert product/service].
• Conduct weekly, quarterly, and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
• Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, and Engineering.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Parkir, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)