Lowongan Kerja Semarang Posisi Customer Success Moderator di Teleperformance

Info Loker

Perusahaan	Teleperformance
Posisi	Customer Success Moderator
Tempat	Semarang
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities and Accountabilities

1. Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
2. Review Product related moderation from seller and creator to ensure they are within the guidelines
3. Co-ordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team’s goal.
4. Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
5. Review contents within agreed latency SLA and standards of quality
6. Label Videos, Store Content and Text contents as per policy guidelines.
7. Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
8. Ensure adherence is met on all basic product related training and clear the exams
9. Read, review, respond, and document user reports, reviews, and support tickets
10. Perform reviews and research to provide excellent policy support
11. Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
12. Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
13. Identify needs and collaborate on projects to improve support tools and processes

Basic Requirements

1. Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply)
2. 0-3 years’ work experience in content moderation or e-commerce service handling
3. Excellent written and verbal communication skills in English
4. Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
5. Flexible for shifting schedule and changes along with it
6. Ability to handle high volumes during promotions and peak seasons

Preferred Requirements

1. Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
2. Compliance or moderation operations experience is preferred
3. Strong analytical and research skills
4. Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
5. Experience in E-Commerce buyer/seller/creator services and Trust and Safety guidelines is an added advantage.
6. Experience in Microsoft Office Suite is preferred
7. Preferably to have a typing speed of at least 40 words per minute

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 9 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)