Lowongan Kerja Jakarta Raya Posisi Customer Success Manager, Smb, Grabads di PT Solusi Transportasi Indonesia

Info Loker

Perusahaan	PT Solusi Transportasi Indonesia
Posisi	Customer Success Manager, Smb, Grabads
Tempat	Jakarta Raya
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemasaran/Pengembangan Bisnis, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Life at Grab:

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team:

GrabAds allows Advertisers, Agencies, and Merchants to engage the Grab Audience via innovative online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes. 

We would like you to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.

Get to know the Role:

Our Customer Success Managers are core to our client-centric business. They are on the front lines working with our Grab Sales, Operations, and Support teams to train, activat, support, and grow Grab’s self service advertising user base everyday by helping them be successful running campaigns on the GrabAds Platform. An ideal candidate will embody a customer-first mindset and enjoy building and maintaining relationships. They will be highly skilled at breaking down complex ideas and processes for merchants into actionable steps. The candidate will also enjoy chasing answers, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team. We hope this sounds like you and you are excited about this opportunity!

The Day-to-Day Activities:

• Design and Implement internal and external facing processes that enable GrabAd’s self service advertising user base to be successful utilizing the GrabAds platform. Leverage various technology tools to do so at scale.
• Be a subject matter expert on the GrabAds Ad Manager platform including effective usage, implementation and positioning. Work closely with sales, marketing and product teams to support client proposal development.
• User Training: Develop the material, administer training, and find ways to scale the training and activation process for internal and external users of the platform. 
• User Activation: Assist internal and external users with day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking and troubleshooting.
• User Support: Develop the support process for internal and external users of the GrabAds Ad Manager platform, including initially providing Level 1 and Level 2 support, and acting as point of escalation and support ticket resolution.  
• Work closely with product and marketing teams to communicate root causes for customer success or failure, and drive requirements for product enhancement and development.
• Assist in the development of new business opportunities with clients and collaborate with the Sales team to find additional business & up-sell opportunities.

The Must-Haves

• Education: Bachelor’s Degree required
• Work Experience: Mature profile with 4+ years of experience in sales/ consulting in fast paced B2B companies in the tech, digital sectors or growth startup sectors. Advertising or Enterprise Technology preferred
• Process driven business approach with a passion to enable business teams to drive business improvements focused on demonstrable impact.
• Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have a deep desire to excel and develop a career in a fast growing tech company. Should have demonstrated integrity and respect in the performance of their duties.
• Sound understanding & experience of digital Ads Ecosystem both Online & Offline Process driven business approach with a passion to enable business teams to drive business improvements focused on demonstrable impact.
• Excellent communication & presentation skills with the ability to transmit across different level stakeholders. 

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 201 - 500 pekerja
• Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Kasual (contoh: Kaos)