Lowongan Kerja Kebayoran Lama Posisi Customer Success Manager – di SabiKerja

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Perusahaan	SabiKerja
Posisi	Customer Success Manager
Tempat	Jakarta Raya, Kebayoran Lama
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen Akun & Relasi (Penjualan)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Description :

SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.

We represent our client that Software-as-a-Service (SaaS) company that specializes in delivering innovative finance solutions to businesses of all sizes. With a dedicated focus on financial management, their cutting-edge software platform enables organizations to streamline their financial processes, enhance decision-making capabilities, and achieve greater operational efficiency.

Key Responsibilities:

• Serve as the primary point of contact for assigned customers, building strong relationships and understanding their unique needs.
• Proactively engage with customers to ensure they are maximizing the value of the IT SaaS solution.
• Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for improvement.
• Collaborate with cross-functional teams to address customer concerns and provide timely resolutions.
• Advocate for customers internally, ensuring their feedback is heard and incorporated into product development and enhancements.
• Identify upsell and expansion opportunities within the customer base and work closely with the sales team to drive revenue growth.
• Provide training and onboarding support to new customers, ensuring a smooth transition and successful adoption of the IT SaaS solution.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Stay up-to-date on industry trends and best practices to provide strategic guidance and recommendations to customers.

Qualifications:

• Bachelor’s degree in a relevant field (business, IT, or similar).
• Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager in the IT SaaS industry.
• Proven track record of driving customer success and achieving retention and expansion targets.
• Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders.
• Excellent problem-solving and analytical abilities to identify and address customer challenges.
• Technical aptitude and ability to understand complex IT SaaS solutions.
• Passion for delivering exceptional customer service and ensuring customer satisfaction.
• Ability to work independently and manage multiple customer accounts simultaneously.

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