Lowongan Kerja Jakarta Raya Posisi Customer Success Manager – Indonesia di Netcore Cloud

Jakarta, Indonesia | Customer Success Team | Full-time Local candidate required Bahasa Speaking Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? Then this is the role for you! The Impact you will create:

• You will drive client retention, customer satisfaction, up-selling and cross selling.
• Own overall relationship with assigned clients and provide strategic consulting to clients in achieving their objectives.
• Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.
• You will be the voice of the customer when engaging with internal teams.
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
• Investigate the core of the problem and suggest a long-term solution to it.
• Focus on Growth + Engagement + Integration
• Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption.
• Consult brands on how to leverage direct marketing channels such as –

Email, SMS, App/Web Notifications, WhatsApp, IVR and personalize engagement at scale

• Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.

What we look for?

• Transformational talent who shows leading attributes of

Problem solving, Efficiency, Passion and Self direction.

• Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
• Continuous learning about the emerging digital industry (Communication

Channels & Marketing Automation) to service and consult top notch clients from several sectors – E-com, BFSI, Classifieds, Travel, Retail etc.

• Detail-oriented and analytical mindset.
• Measuring and analysing performance of the accounts for challenges and opportunities to improve overall client experience.
• Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
• 2+ years’ experience in a Customer Success/Digital Marketing role.
• Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.

• Immense growth, continuous learning and consult the top-notch international brands
• Work with some of the most innovative brains
• Opportunity to explore your entrepreneurial mindset
• Open culture where your creative bug gets activated.
• Explore Indonesia.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success! So let’s converse! Our inquisitive nature is all keen to know more about you.