Lowongan Kerja Posisi Customer Services Officer di Singapore Airlines Limited

Info Loker

We have a vacancy in Ngurah Rai International Airport Denpasar and Juanda International Airport.

Job Specifications:

1. Executing day to day operational tasks to support the station and team to meet objectives.
2. Handle flight operations duties including arrivals, boarding gate and VIP/HCIP monitoring whilst supervising GHA Team.
3. Handle baggage management: customer feedback, investigations, baggage performance, invoice verification, STPC vendors, transportation.
4. Manage adhoc delays, customer feedback and crisis management situations.
5. Handle stations admin matter: accountable documents, stationery, office equipment, amenities, invoice verification, work permits, insurance, office rental.
6. Generate station reports in relation to individual admin tasks and responsibilities as assigned by Station Manager.

Qualifications and Requirements:

1. Minimum bachelor’s degree from reputable university.
2. Fluent in English.
3. Must be customer oriented and be able to supervise service partner staff effectively.
4. Must be well-versed and conversant in customer handling technique, traffic and cargo operations, procedures, general aviation knowledge, possess a safety/security mindset.
5. Must be proactive and be able to work independently with minimal supervision.
6. Must be able to write reports and handle routine correspondence with service partner, airport authorities, and customers.
7. Must be a team player and willing to go to extra mile to ensure team dynamics and operational excellence.
8. Must be willing to work in irregular hours if needed including weekend and public holiday.
9. Willing to work in Ngurah Rai International Airport Denpasar or Juanda International Airport Surabaya.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Luar Angkasa/Aviasi/Pesawat Terbang
• Ukuran Perusahaan: Lebih dari 5000 pekerja
• Waktu Proses Lamaran: 25 hari
• Tunjangan dan Lain-lain: Uniform
• Lokasi: Soekarno-Hatta International Airport