Lowongan Kerja Tangerang Posisi Customer Service Trainer di PT Pembiayaan Digital Indonesia

Info Loker

Perusahaan	PT Pembiayaan Digital Indonesia
Posisi	Customer Service Trainer
Tempat	Tangerang
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelatihan & Pengembangan, Pendidikan/Pelatihan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Descriptions :

• Conduct Customer Service training for existing members or new members
• Ensure the quality & effectiveness of each given training,design effective training programs
• Support and mentor trainees to achieve best performance as per client expectation
• Maintain and upskill knowledge, systems and skills in a scopr of work
• Create Syllabus, process note/modules related to customer service ,and keep it updated
• Work side by side with operations to capture and documented new products and the process from existing and new client’s
• Develop a schedule to assess the training needs
• Respond and analyze to training request received from operations
• Be Responsible for trainee’s attendance record
• Create a training evaluation form at the end of the training for training assesment and results
• Support operation Customer Service on doing production when needed
• Submit production tracker and schedule report to the Manager
• Review and analyse agent’s daily ticket report to indentify opportunity and make action taken based on finding
• Work Closely with the agents to improve our agent’s performance
• Work Closely with the QC to improve our agent’s performance through refresh training
• Create training plans for the agent’s

Requirements : 

• Min. Diploma/Bachelor’s Degree in a related filed
• Have experience at least 2 years as a Trainer in the P2P and Finance industry 
• Proven experience in handling complaints, problem solving and handling customer via phone,email, and Live Chat
• Having good communication skills
• Have the ability to prioritize and manage multiple tasks with strong analysis skill
• Be Able to explain training materials effectively and assist trainees
• Demonstrate a high level of attention to detail and problem solving
• Tech-savvy, able to operate MS. Word, Excel, PowerPoint, Canva and presentation skills
• Certification from the training association is a plus

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 15 hari
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Tip, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)