Lowongan Kerja Yogyakarta Posisi Customer Service Trainer di PT Concentrix Services Indonesia

Info Loker

Perusahaan	PT Concentrix Services Indonesia
Posisi	Customer Service Trainer
Tempat	Yogyakarta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities

• Accountable for achieving individual training performance metrics

• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)

• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids

• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

We are hiring for Jakarta – Yogyakarta – Surakarta in Indonesia.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: