Lowongan Kerja Tangerang Posisi Customer Service & Supply Planning Executive – Unilever International di PT Unilever Indonesia Tbk

Job Title: Customer Service & Supply Planning Executive – Unilever International (UI)

Location: Indonesia

Unilever International (UI) is Unilever’s fastest growing and entrepreneurial business, EUR 1.2 billion in turnover. UI’s purpose is to serve the underserved – markets, consumers, channels, brands, working in close partnership with Unilever’s Business Units (BU) and Business Groups (BG). UI is headquartered in Singapore and has a global remit with teams spread across nine hubs (Singapore, US, UK, Korea, India, Dubai, France, Philippines, and Australia)

RESPONSIBILITIES:

• Flawless execution of Customer Service to achieve business goals of Top & Bottom-line growth specific to the Indonesia Business Unit under SEAC Cluster.

• Customer Service strategy: Support in the implementation of Customer Service Strategy per Vertical.

• Customer Engagement: Business partner with Business Development Managers and Customer to unlock supply issues and servicing related concerns – dispatch plan, invoicing, claims, documentations, pre-payment process, etc.

• Monitor and track Fill Rates and devise improvement plan for key customers through Loss Tree analysis.

• Work with Capabilities team on several system/tools’ improvement projects.

• Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Unilever sourced products. Co-ordinate, track, and report progress to stakeholders. Drive efficiencies to operationalize lanes fast including Customer Shipment Instructions (CSI)

• Order prioritization, backlog orders review, carry forward and exceptions’ management: Provide inputs to planning team for customer and order prioritization in case of constrained supplies. Handle exceptional orders and less than lead time orders as per the strategic needs of the business.

• Review Orders vs Supply Plan & communicate: Monitor Orders and communicate proactively with the customer on any potential issues in dispatching the perfect order. A less than perfect order has variance in qty or arrival time of any SKU from customer’s placed order. Connect with planning teams to resolve issues.

• Claims: All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases. Review Invoices for approval

• Order accuracy & hygiene: Work with the customers to ensure that accurate orders are released to the planning team as per agreed timelines

• Provide timely feedbacks and updates to customer queries and circulate timely reports, conduct review meetings, calls on case to case and regular basis for smooth operations.

COMPETENCY REQUIREMENTS:

• Minimum 3 years of experience in supply chain management preferably in Customer Service Operations.

• Knowledge on cross border operations and white space is preferred

• Knowledge on incoterms and free trade agreement is preferred.

• Knowledge of International logistics and export/ import documentations is preferred.

• Pro- active communication and ability to manage customer interactions.

• Has a customer centric mindset with high influential skills to drive change and process improvement

• Ability to organize, structure and manage business partners in fast growing business.

• Very well versed with SAP and Web based interfaces as these are critical skills are required to perform the job

• Multi-tasking and Time Management skills are highly appreciated.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.