Lowongan Kerja Jakarta Utara Posisi Customer Service Supervisor di PT Forecastle Indonesia

Info Loker

Perusahaan	PT Forecastle Indonesia
Posisi	Customer Service Supervisor
Tempat	Jakarta Utara
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Impor/Ekspor & Pabean (Manufaktur, Transportasi & Logistik)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

PT. Forecastle Indonesia was founded in 2009 in Jakarta-Indonesia, with interest and activities encompassing as Shipping Agency, Project Management, Port Agency and Freight Management. We offer our clients a seamless portfolio of support services from the initial planning and budgetary phase to the final delivery. Forecastle also values its employee and has the best understanding in the business, translating into employee loyalty, stability and commitment to our client’s needs.

Visions:

To be Love & Respected by all our stake holders, including employees, customers, principals, vendors and shareholders.

Missions:

• To unlock the potential of our employees, to improve the quality of their life.
• Building values-driven organizations.
• Focus on Innovation & Best practices.
• To deliver a great experience.

Values:

• Honesty, Integrity and Professionalism.
• Family, friendship and enjoying life
• Hard work, dedication and achievement

Job Descriptions:

• Lead customer service export import and document team and process are complied with the SOP set.
• Coordinating with Principal and overseas agent related to all relevant document flow inbound or outbound and Pre-Alert and TDR report.
• Ensure Inward and Outward Manifest inputted timely in Customs Module
• Monitoring ops team to make sure inventory control and update data timely.
• Make sure stock of seal, HBL are controlled properly.
• Controlling Payment Request from Vendor are submitted timely with correct attached supporting document.
• Coordinate with Finance team for any Advance Payment be process as soon as possible hence no delay or penalty from vendor. 
• Help team to solve Customer Service, Document and Operation issue specially in Jakarta
• Coordinate with Port Agent and terminal to monitor vessel berth
• Make sure all required document related to vessel berth is prepared timely. This will be related to cargo manifest.
• Communicate with principal and update vessel schedule to internal and external party (stake holder)
• Create efficient and effective environment internally.
   

Qualifications:

• Have minimal 5 years of experiences in shipping agency / liner business
• Have minimal 2 years of experiences as Supervisor, Leader or Coordinator
• Understand end-to-end export import process and management
• Good problem solving skills, conflict management and resolution 
• Good leadership skills and proven experience managing a team
• Have excellent communication (English and Bahasa), good communication skills with management, vendor, principals and customers.
• Have good interpersonal skill, good analytical thinking and good priority setting, team player, proactive, and highly motivated.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 24 hari
• Tunjangan dan Lain-lain: Tip, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Medical Insurance