Lowongan Kerja Tangerang Regency Posisi Customer Service Supervisor di PT Abadi Sejahtera Finansindo (Head Office)

Info Loker

Perusahaan	PT Abadi Sejahtera Finansindo (Head Office)
Posisi	Customer Service Supervisor
Tempat	Tangerang Regency
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemimpin Tim/Supervisor (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

We are seeking a Customer Service Supervisor with at least 3 years of experience in customer service roles, preferably in the financial technology (fintech) industry. This role is responsible for leading the customer service team to deliver fast, professional, and accurate support to our users—ensuring high levels of customer satisfaction while maintaining compliance with financial service regulations.

Key Responsibilities:

• Supervise the day-to-day operations of the customer service team (inbound, outbound, chat, email, social media).

• Monitor and analyze team performance against service KPIs (e.g. SLA, CSAT, NPS, AHT).

• Handle complex and escalated customer issues related to digital lending, payments, or financial products.

• Ensure compliance with company policies, regulatory standards, and data privacy guidelines.

• Provide coaching, mentoring, and ongoing training to improve agent performance and customer handling skills.

• Work closely with QA, Risk, Product, and Tech teams to escalate bugs, system issues, or process gaps.

• Gather and report on customer feedback and trends to help improve product and service quality.

• Assist in creating or updating SOPs, scripts, and customer support documentation.

• Lead by example in creating a customer-centric culture that aligns with fintech compliance and agility

Requirements:

• Minimum 3 years of experience in customer service, with 1–2 years in a supervisory or team lead role.

• Proven experience in a Fintech company, digital banking, peer-to-peer lending, payments, or related financial services.

• Strong understanding of fintech products, digital platforms, and customer behavior.

• Excellent interpersonal, communication, and conflict-resolution skills.

• Familiar with CRM and customer support tools (e.g. Zendesk, Freshdesk, Salesforce).

• Detail-oriented with strong analytical skills and a data-driven approach.

• Ability to thrive in a fast-paced, tech-driven environment.

• Willingness to work on a shift-based or hybrid schedule if needed.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 20 hari
• Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Parkir, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)
• Lokasi: BSD