Lowongan Kerja Tangerang Posisi Customer Service Supervisor di PT Abadi Sejahtera Finansindo (Head Office)

Info Loker

Perusahaan	PT Abadi Sejahtera Finansindo (Head Office)
Posisi	Customer Service Supervisor
Tempat	Tangerang
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities :

1. Lead and supervise a team of customer service representatives, providing guidance, coaching, and performance evaluations.
2. Foster a positive and collaborative team environment that encourages growth, learning, and development.
3. Handle escalated customer inquiries, complaints, and complex issues to ensure effective resolution and customer satisfaction.
4. Monitor and maintain a high standard of customer service by assisting team members in handling challenging interactions and providing solutions.
5. Identify areas for improvement in customer service processes and implement strategies to enhance efficiency, productivity, and overall customer experience.
6. Collaborate with cross-functional teams to streamline customer service workflows and optimize resources.
7. Conduct training sessions for the customer service team to enhance their product knowledge, communication skills, and problem-solving abilities.
8. Analyze customer service metrics, including response time, resolution rates, customer satisfaction scores, and provide regular reports to management.
9. Utilize data to identify trends, areas for improvement, and develop action plans to enhance team performance.

Requirements :

1. Candidate must possess at least D3 or S1 from reputable University
2. Strong knowledge of customer service principles and practices
3. Experienced as supervisor or handling team
4. a Fast Learner
5. Ability to communicate effectively oral and written.
6. Have good logical thinking and problem-solving skills.
7. Self-drive and motivated
8. Experienced using CRM for customer support ticket systems.
9. Good understanding of social media tools.
10. Experience handling Complaint and related with regulatory.
11. Willing to work in shifts and has a big interest in working in a fintech company.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 20 hari
• Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Parkir, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)
• Lokasi: BSD