Lowongan Kerja Cikarang Posisi Customer Service Staff – Trading – Cikarang di RGF HR Agent Indonesia

Info Loker

Perusahaan	RGF HR Agent Indonesia
Posisi	Customer Service Staff - Trading - Cikarang
Tempat	Cikarang
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 6.500.000
Gaji Max	Rp. 8.000.000

About The Company:

• The working venue is in Cikarang.
• Our client is a Japanese Trading company. Currently, they are looking for Customer Service Staff.

Job Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to designated resource.
• Manage customers’ accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Maintain customer databases.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.

Job Requirements:

• 23-27 years old.
• Hold min. Diploma’s degree.
• Conversational level English.
• Has 1-2 years experience in working with Customer Support, Administration, E-commerce, or Purchasing.
• Domicile in Cikarang/Bekasi area (Willing to move).
• Computer literate (MS Office).
• Good telephone etiquette.
• Ability to stay calm when handling customers complain.
• Good problem-solving & communication skill, detail oriented, positive attitude & language, self-motivated.
• Empathetic & patience, confidence & quick to adapt, and desire to learn.
• Willingness to go to extra mile.

[Only CV in English will be processed]

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 9 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Penglihatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)