Lowongan Kerja Jakarta Pusat Posisi Customer Service – Roadside Assistance di PT. AzP Services Indonesia

Info Loker

Perusahaan	PT. AzP Services Indonesia
Posisi	Customer Service - Roadside Assistance
Tempat	Jakarta Pusat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Diploma Pascasarjana, Gelar Professional, Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Summary

Customer Service Agent is part of the Roadside Assistance Contact Center team.

Responsibilities are to assist callers with inquiries, complaints, or problems.

Job responsibilities

Provide service of inbound calls and emails for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident.

Probe to identify the need of the customer based on vehicle situation.

Provide policy coverage details.

·

Dispatch a service provider to assist the customer.

Provide status updates to customers.

Responsible on duty as scheduled, with the ability to work overtime as needed.

Required qualifications

Fluency in spoken and written English

Strong knowledge in the automotive field and industry.

Preferably with 1-2 years’ experience as call center Agent or customer service

Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 20 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Bisnis (contoh: Kemeja)