Lowongan Kerja Jakarta Raya Posisi Customer Service Representative di PT Bank Amar Indonesia

Info Loker

Perusahaan	PT Bank Amar Indonesia
Posisi	Customer Service Representative
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

About the position: The hiring person should be reporting to the project circle. Daily,  this person will  work closely with customers, he/she might deliver excellent service. 

Responsibilities:

• Receive and handle incoming calls, incoming chats such as Whatsapp/email/live chat/google review 24/7 digital banking services
• Ensure that the KYC process has been carried out and verify the suitability of the documents attached by the prospective Customer
• Validate and verify the data of potential customers of my smile banking through CRM Funding
• Establish a new prospective customer account (Senyumku banking) that has been validated and verified
• Fill out daily reports related to work activities carried out
• Escalating complaints submitted by customers to the relevant work units so that they can be processed further
• Provide information to related work units if they experience system/connection/network problems/disruptions when serving customers
• Conduct periodic FU on problems/cases that are handled in accordance with the agreed SLA.
• Execute any given Ad Hoc task (if needed)

Requirements:

• Minimum Education: Bachelor’s degree
• Have experience in Banking Call Center at least 1-2 years
• Have good communication skills and do not have a regional accent
• Willing to work in shifts (24/7)
• Domiciled in the Greater Jakarta area
• Have a desire to provide “excellent service”

Skills

• Customer Service
• Call Center
• Communications

Culture

We’re calling the people behind Amar Bank, Amarites.

As the pioneer and the leader of the FinTech industry. We believe we are innovators who combine customer focus principles with creating technology-based impact. 

We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. 

If you are hungry for challenges and love the idea of innovation, you might be someone we need to help create millions of smiles all around Indonesia. 

Join us today and create #unlimitedinnovations!

About the company
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Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 18 hari
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Waktu regular, Senin - Jumat, Wellness Program, Employee Discount Program, Book of the month, Smart Casual