Lowongan Kerja Jakarta Raya Posisi Customer Service Representative di PT Concentrix Services Indonesia

Info Loker

Perusahaan	PT Concentrix Services Indonesia
Posisi	Customer Service Representative
Tempat	Jakarta Raya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

DUTIES AND RESPONSIBILITIES:

• Answer incoming calls including email and chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra miles
• Keep the customer’s privacy and protect customer information.
• Meet personal/team qualitative and quantitative targets.
• Handle simple to difficult inquiries in a given span of time.
• Manage different types of callers in a given span of time.
• Achieve the given metrics in accordance to the center’s commitment to client
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide accurate information and excellent customer service.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable resources.
• Process request according to customer’s preference on time
• Route calls to appropriate resources
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Minimum Bachelor holder or higher is preferred, major in IT/Computer & Engineering ONLY or graduate in Science/Engineering, or Diploma holder with 8 years’ experience.
• Relevant working experience in contact center as customer services is preferred or fresh graduate.
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills both in English (B1 level) and Bahasa Indonesia.
• Ability to handle stressful situations appropriately.
• Have the ability to type fast (50 WPM).
• Able to join immediately and holding a valid passport.
• Willing to work in shifting schedule.
• Willing to work from our office in Kuala Lumpur, Malaysia. 

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: Lebih dari 5000 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, 5 days working