Lowongan Kerja Jakarta Raya Posisi Customer Service Representative, Freight & Project Forwarding di Access World

Info Loker

Perusahaan	Access World
Posisi	Customer Service Representative, Freight & Project Forwarding
Tempat	Jakarta Raya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pengapalan/Pengurusan Transportasi (Manufaktur, Transportasi & Logistik)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Access World is a global freight & project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.

Purposes of the position:

• A highly motivated individual with the relevant skill sets, capable of establishing and developing vendor relationships in South East Asia, including carriers, transporters/brokers and port operators etc.

• Procurements of transport, warehousing and ocean freight rates locally and internationally for both import and export cargoes including full hands-on operational support where required

• Preparation and submission of quotations and proposals

• Execute shipment from customer and maintain good relations with specific focus in Clearing and Forwarding

Responsibilities and Accountabilities:

• Attend networking and directing customers enquiries

• Request rates from service providers and assist Business Development Manager & Commercial Managers for all proposals compilation

• Establish and develop vendor relationships in South East Asia e.g. with transporters, barge brokers/ carriers, container shipping lines and freight forwarders including full hands-on operational support where required

• Maintain high standard of service delivery at all times

• Outgoing personality to be able to communicate effectively with customers and build positive relationships

• Must be able to resolve problems/queries efficiently

• Address internal and external operational issues, liaise and coordinate with vendors (ports operators, transporters etc.) and internal customers

• Ensure compliance to Access World Group Policies

• Other duties as assigned by the Superior

• Reinforce Access World Group culture, values and reputation

Specific requirements for the position:

Essential:

• Diploma or degree in business administration, logistics or a related field

• Minimum 3-years of Sales Support / Customer Service / Operation experience

• Excellent commercial and entrepreneurial flair is critical to the success of this role

• Strong builder of relationships with interest parties

• Good knowledge of the shipping and logistics management industries specifically focused on:

  • Local and cross border transport

  • Air Freight, SEA LCL, FCL, OOG, BB, Part/Full Charter

• Proven ability to work on cross-functional and multicultural teams

• Strong character, initiative, creative, innovative, proactive, a quick learner and analytical skills

• Ability to work independently and in a team

• Proficient with Microsoft Office (especially Microsoft Excel with basic functions, including but not limited to IF, LOOKUP, PIVOT)

• Ability to work effectively in a high pressure and fast paced working environment meeting deadlines and/or beyond office hours

• Ability to travel

• Strong organisational and good administrative skills

Communication Skills/Languages:

• Superior interpersonal and communications skills

• Good in both written and spoken English

• Effective negotiation and conflict resolution skills

• Regularly updating customers on rate levels and market dynamics

• Effective use of telephonic and email communications

• Close working relationship with colleagues and customers

• Communicate and work with all overseas Access World branches on Freight & Project leads to and from South East Asia

Preferred:

• Experience in 3PL/4PL logistics sector/Clearing & Forwarding/General Cargo/Mining/Renewable Energy/Oil & Gas/Project Cargo is preferred

• Growth mindset and attitude

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• No. Registrasi: 200403163E
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 8 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Standard MOM benefits, flexible work arrangements, Normal Office Attire, 5-Day Work Week (Mondays To Fridays)