Lowongan Kerja Jakarta Pusat Posisi Customer Service di PT Media Indonusa (Jakarta)

Job Qualification :

• Candidate must possess at least Bachelor’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position (Fresh Graduates are welcome to apply).
• Preferably Staff (non-management & non-supervisor) specialized in Technical & Helpdesk Support or equivalent.
• Tech savvy with good knowledge of computer systems, application and other tech products.
• Proven experience as a help desk technician or other customer support role
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Job Description :

• Handling Customer Questions: Handling incoming calls, emails or messages from customers to provide assistance regarding transactions, payments or other questions regarding Faspay services.
• Complaint Resolution: Handle customer complaints in a friendly, professional manner and proactively seek solutions to meet their needs.
• Product Usage Guide: Provides direction and assistance to customers in using the faspay platform, explaining the features and transaction process clearly.
• Data Input and Documentation: Entering transaction data, customer problems, or important information into the system the company uses to record interactions with customers.
• Fundamental Product Understanding: Have a basic understanding of the products and services the company offers to provide the right answers to customers.
• Simple Problem Solving: Solve simple and common problems using established guidelines or standard procedures.
• Collaboration with Teams: Interact with other internal teams, such as the engineering team, recon team, finance team or other teams, to solve customer problems or obtain necessary information.
• Process Improvement: Provide feedback related to processes or policies that may directly impact the customer experience.