Lowongan Kerja Tangerang Regency Posisi Customer Service di PT Abadi Sejahtera Finansindo (Head Office)

Info Loker

Perusahaan	PT Abadi Sejahtera Finansindo (Head Office)
Posisi	Customer Service
Tempat	Tangerang Regency
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Berhadapan dengan Konsumen (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Description:

We are looking for a proactive and customer-oriented Customer Service Staff to join our growing Fintech company. You will play a vital role in maintaining high customer satisfaction by providing timely, accurate, and helpful support to our users through various communication channels.

Responsibilities:

• Handle customer inquiries via live chat, email, and phone in a professional and efficient manner.

• Provide product and service information, assist with transaction issues, and resolve complaints.

• Escalate complex problems to relevant departments and ensure timely follow-up.

• Document all interactions in the CRM system for accurate reporting.

• Work closely with internal teams (Operations, Product, Risk, etc.) to address and resolve customer concerns.

• Contribute to improving customer support processes and suggest best practices.

Requirements:

• Minimum 1 year of experience in a customer service role, ideally within a Fintech or digital financial service environment.

• Excellent communication skills in Bahasa Indonesia (English or Mandarin is a plus).

• Strong problem-solving skills and ability to handle pressure.

• Customer-focused, patient, and empathetic approach.

• Willing to work in shifts, including weekends or public holidays if needed.

• Familiarity with CRM tools and support software is an advantage.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 20 hari
• Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Parkir, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)
• Lokasi: BSD