Lowongan Kerja Cikarang Barat Posisi Customer Service – Outsource di PT Jotun Indonesia

Info Loker

Perusahaan	PT Jotun Indonesia
Posisi	Customer Service - Outsource
Tempat	Cikarang Barat
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Jotun Indonesia now is seeking an apprentice to support our Logistic team.

this position would provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities:

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
• Perform invoicing of Customers’ orders accurately and efficiently and respect local laws and Jotun procedures.
• Follow up on Customers’ complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers’ inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved Sales Returns with appropriate charge information and create credit notes when required.

Job Requirements:

Required:

• Bachelor Degree from Business Administration or equivalent
• Experience 1-2 years as Customer Service, Logistic administration or equivalent would be advantages.
• Good command of English
• Analytical and problem-solving skill
• Ability to learn and adapt quickly

Preferred:

• Having experience in Paint Industry or Manufacturing with ERP system processing
• Excellent in input data, data processing, Microsoft Office
• Meticulous and attention to detail
• Domicile and able to work at MM2100 Industrial Estate – Cikarang Barat

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manufaktur/Produksi
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 27 hari
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Tip, Asuransi kesehatan, Pinjaman, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)