Lowongan Kerja Surabaya Posisi Customer Service & Operation Officer di Entalpia Europe

Info Loker

Key responsibilities:

• Handle order processing management, and sales order creation. Using SAP Sales and Distribution module.
• Maintain customer master data for effective order management purposes.
• Coordinate with customers, salesman, supply chain team & and others involved.
• Member of supply chain team to deliver Supply Chain KPIs i.e. Service Level, Customer Complaint, Inventory management, Warehouse & and logistics.
• Help to resolve hard complaints and escalations to related parties.
• Manage internal and external stakeholders, e.g. Communication with Finance, Marketing, and Sales team.
• Send daily/monthly reports of CS team performance.
• Ensure the team is always on top of SLA to achieve KPI.

Requirements:

• A minimum of S1 (Bachelor) degree in Marketing Communication or related field.
• Minimum 3 years experience in customer service, preferably in the FMCG or Import Trading industry.
• Proven customer support experience.
• Familiar with SAP B1 systems and practices is a plus.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Bahan Kimia/Pupuk/Pestisida
• Waktu Proses Lamaran: 4 hari
• Tunjangan dan Lain-lain: Parkir, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)