Lowongan Kerja Semarang Posisi Customer Service – Semarang di PT.Sinergi Performa Energi Cipta

General Overview of the job:

• Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
• Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving partner’s account (credit top-up, changes in partner’s information, etc.
• Perform Sales of products/promotion/pheriperals for partners/customers

Essential Experience / Criteria: -Min D3 any major With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry-level) -Willing to work in the shifting schedule -Experience in the customer service area -Clear Articulation and good communication in Bahasa -Sense Of Empathy -Able to set a friendly tone (Smiling Voice) -Good analytical skill -Typing skill with WPM 50 & Accuracy 90% Must have: Customer Service

• Customer handling, product information, complaint handling, registration support

Fast response, effective and efficient in working Candidate familiar with operating and answer messages on Messenger, phone call/receive call, frontliner. Basic selling skill / up-selling or cross-selling

• Pria/Wanita
• Berpengalaman
• Diploma
• 21
• 26 Tahun
• Kandidat wajib upload foto
• Provinsi sesuai penempatan kerja (Jawa Tengah)