Lowongan Kerja Tangerang Posisi Customer Service Officer di PT. Lintas Negara Ekspress

Info Loker

Perusahaan	PT. Lintas Negara Ekspress
Posisi	Customer Service Officer
Tempat	Tangerang
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Berhadapan dengan Konsumen (Call Center & Layanan Konsumen)
Gaji Min	Rp. 4.075.000
Gaji Max	Rp. 5.325.000

Job Descriptions and Responsibilities:

• Respond to customer inquiries via WhatsApp, provide prompt and professional assitance to customers through various channels, including phone, live chat (TikTok), and social media platforms (Instagram and Facebook).

• Handle order processing, shipping updates, and return requests efficiently while coordinating with relevant teams to ensure smooth and accurate order.

• Develop an in-depth understanding of logistics to provide accurate information and personalized recommendations to customers.

• Maintain detailed and accurate records of customer interactions, complaints, and resolutions, ensuring transparency and consistent follow-up.

• Work closely with internal departments, including Operations, to address customer concerns, coordinate promotional activities.

Qualifications:

• Minimum 1-2 proven years in customer service, account management, or client relations.

• Minimum SMA/SMK/ Diploma 3 in Business, Marketing, Communications or related field (preferred).

• Strong communication, interpersonal, and problem solving skills.

• A proactive, empathetic, and customer-first mindset.

• Proficiency in Microsoft Office, Google Sheet, CRM Software (Salesforce, Hubspot, etc).

• Ability to multitask, work under pressure, and manage account effectively.

• Willing to be located in Kota Tangerang, Banten.

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Deskripsi Perusahaan

Info Perusahaan

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