Lowongan Kerja Kendari Posisi Customer Service Officer – Kendari di PT. SLS Bearindo

Info Loker

Perusahaan	PT. SLS Bearindo
Posisi	Customer Service Officer - Kendari
Tempat	Kendari
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Berhadapan dengan Konsumen (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

About the Role

As a Customer Service Officer, you will be the frontline in maintaining excellent communication with our customers. You will handle inquiries, provide support, and ensure a seamless ordering experience.  This role requires someone who is proactive, detail-oriented, and capable of building positive relationships both internally and externally.  You will play a key part in driving customer satisfaction and supporting the sales process from order to payment.

Key Responsibilities

• Respond to incoming calls, emails, and faxes regarding customer inquiries and needs. 

• Provide information on pricing and stock availability accurately

• Follow up on quotations and monitor payment statuses

• Deal directly with customers and independently determine pricing when needed

• Support sales and customer interactions with basic negotiation and contracting tasks

• Build and maintain strong working relationships with internal departments and external customers

• Process customer orders once quotations are confirmed

• Handle customer complaints professionally and de-escalate tense situations

• Maintain an organized and efficient filing system

Qualifications

• Preferably based in Kendari

• Bachelor’s degree in Business Administration, Marketing, Communication, Management, Industrial Engineering, or other related field

• Minimum 1 year of experience in a similar role

• Able to work under pressure and handle multitasking efficiently

• Strong communication, interpersonal, and teamwork skills

• Highly motivated, proactive, and able to work independently

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Info Perusahaan

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