Lowongan Kerja Surakarta Posisi Customer Service di PT Concentrix Services Indonesia

Info Loker

Perusahaan	PT Concentrix Services Indonesia
Posisi	Customer Service
Tempat	Surakarta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Responsibilities: 

• Answer incoming calls including email and chat in a timely manner. 

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. 

• Build sustainable relationships and engage customers by taking the extra mile 

• Keep the customer’s privacy and protect customer information. 

• Meet personal/team qualitative and quantitative targets.

 • Handle simple to difficult inquiries in a given span of time. 

• Manage different types of callers in a given span of time.

 • Achieve the given metrics in accordance to the center’s commitment to client 

• Manage and resolve customer complaints.

 • Identify and escalate issues to supervisors. 

• Provide accurate information and excellent customer service. 

• Research required information using available resources. 

• Research, identify, and resolve customer complaints using applicable resources. 

• Process request according to customer’s preference on time 

• Route calls to appropriate resources 

• Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. 

• Follow up customer calls where necessary. 

• Complete call logs and reports

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• Ukuran Perusahaan: Lebih dari 5000 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, 5 days working