Lowongan Kerja Jakarta Raya Posisi Customer Service Manager di PT. PERSOLKELLY Recruitment Indonesia

Info Loker

Perusahaan	PT. PERSOLKELLY Recruitment Indonesia
Posisi	Customer Service Manager
Tempat	Jakarta Raya
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 25.000.000
Gaji Max	Rp. 35.000.000

Core responsibility :

• Respond to customer inquiries via phone, email, or in-person in a timely and efficient manner.
• Process orders, returns, and exchanges for customers.
• Resolve customer complaints or issues in a professional and satisfactory manner.
• Maintain customer records and update databases with new information.
• Work with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate department or supervisor.
• Follow up with customers to ensure their issues have been resolved and their needs have been met.
• Stay up-to-date with product and service knowledge to better assist customers.
• Provide feedback to management to improve customer service and overall customer experience.
• Perform other duties as assigned by management.

Requirements:

1. Minimum 4-5 years of experience
2. has experience handle team or subordinates.
3. Prior customer service experience is preferred.
4. Strong communication skills, both verbal and written.
5. Ability to remain calm and professional in stressful situations.
6. Proficiency in computer skills, including Microsoft Office and CRM software.
7. Ability to work independently and as part of a team.
8. Excellent time management and organizational skills.
9. Ability to adapt to changing priorities and work under pressure.
10. Fully WFO (Jakarta Area)
11. Bilingualism may be required (English proficiency)

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)