Lowongan Kerja Jakarta Barat Posisi Customer Service Leader di RGF HR Agent Indonesia

Info Loker

Perusahaan	RGF HR Agent Indonesia
Posisi	Customer Service Leader
Tempat	Jakarta Barat
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 12.000.000
Gaji Max	Rp. 22.000.000

About The Company:

• The working venue is in Jakarta Barat.
• Our client is a Japanese Building Material company. Currently, they are looking for Customer Service Leader (After Sales).

Job Responsibilities:

• Becoming a center for receiving customer complaint services and improving customer service.
• Responding to every customer complaint within a time limit according to the KPI.
• Make reports and analyses related to customer complaints periodically.
• Justify the responsible parties and make recommendations for solutions/improvements from the inspection results that have been agreed upon by all related parties.
• Ensuring that the execution related to the solution/improvement goes well according to the KPI.
• Suppress and reduce the number of complaints from customers in accordance with the SOP.
• Recognize project problems from an early stage so that they can provide preventative measures and speed up the resolution of problems in the project.
• Creating Training Materials on problem handling, replacement of materials as well as procedures/how to claim materials (Defective, Lost, Less, etc.)
• Provide Training on Problem Handling, Replacement of materials as well as procedures/how to claim material (Defects, Lost, Lack, etc.) to internal and external (Distributors and Partners).
• Coordinating with related parties both internal and external.
• Doing other additional work according to instructions from superiors.
• Other Ad hoc projects & duties assigned.

Job Requirements:

• Hold min. Bachelor’s degree, preferably in Architecture, Engineering or Business Administration.
• Has more than 5 years of relevant experience in Construction, Architect, Building Material, and in the Fabrication industry.
• Conversational level English.
• Own driver license (SIM A).
• Proven record in managing customer complaint and has experience leading a Customer Service team.
• Good in selling skill and good presentation skills.
• Management reporting skill.
• Strong integrity, independent, self-confident, and able to engage and communicate with people at all levels.
• Able to travel regularly within Indonesia.

<Preferable Skill / Experience>

• Own a car.
• Graduated from reputable university.

[Only CV in English will be processed]

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 9 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Penglihatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)